Contact us

At Wino Casino, we understand the importance of having a reliable support system for our customers. If you have any questions or concerns about your account, transactions, or gameplay, please do not hesitate to reach out to us.

Our Support Channels

We offer various ways to contact us, depending on your preference and the nature of your inquiry:

• Live Chat: Our live chat is available 24/7. You can initiate a conversation with our support team at any time by clicking the "Chat" button located in the bottom right corner of the screen.
• Email Support: For more detailed or complex issues, please feel free to email us directly through your account dashboard.

Response Time and Availability

We strive to respond promptly to all inquiries. Our team is available around-the-clock to address any concerns you may have. However, we kindly request that you allow our support team up to 10 hours to review and resolve your issue.

Responsible Gambling Assistance

If you or someone you know has a problem with responsible gaming, please don't hesitate to reach out to us for assistance. We take responsible gaming very seriously and are committed to supporting our customers who need help managing their gaming habits.

• Help Centre: Before reaching out to us directly, we recommend checking our Help Centre for answers to frequently asked questions (FAQs). Our Knowledge Base is regularly updated with helpful tips and guidelines on how to resolve common issues.

Technical Support

For technical difficulties or troubleshooting assistance, please don't hesitate to reach out. Our team of experts will do their best to assist you in resolving the issue.

• Account Security: If you suspect any unauthorized activity on your account, we encourage you to contact our support team immediately for guidance and assistance.
• Verification Support: Should you encounter any issues with verifying your account or completing transactions, please don't hesitate to reach out. Our verification process is designed to ensure the security of all users.

Preferred Contact Methods

We want to ensure that you receive the help you need efficiently. When contacting our support team, please be sure to provide as much information about your query or concern as possible.

• If possible, include your username or account number in any correspondence.
• Always choose the contact method best suited for your issue (e.g., live chat for quick inquiries).

Self-Service Help Options

We encourage our customers to make use of our online resources before reaching out. By exploring our FAQs and Knowledge Base, you may find answers to many common questions.

Escalation Guidance

For any unresolved issues or concerns that have been escalated through multiple channels without a satisfactory resolution, please don't hesitate to contact us directly for further assistance.

At Wino Casino, we take all complaints seriously and will work tirelessly with our support team to ensure your issue is resolved promptly.